Wednesday 2 May 2012

Flight Delays: A Serious Problem

Today's weather:  High = 25 Low = 17
Cloudy

I recently came back from a very successful shopping trip to Hong Kong over the May Holiday extended weekend.  However, it was also extremely crowded.  Read all about it here

www.crazyguyonabike.com/doc/10285

Our flight was delayed almost 3 hours on the way down.  Not surprisingly, very little information was given to the passengers as to the reason(s) why the flight was delayed, or when it would take off.  They simply told us things like "please wait" and "we will tell you more information later"

Any frequent flyer in China would experience this kind of thing, and it is in fact a normal experience.  The horror stories related to delayed flights would no doubt be dramatic, and I could certainly tell a few of them.

From time to time, passengers have been known to take extreme measures to get compensation, such as refusing to leave the plane on arrival.  My concern is that as flight delays and the whole Chinese air travel experience gets worse and worse every year, the actions that passengers take to get compensated are more and more extreme.

Read about two recent cases in which passengers got out and stormed the tarmac in protest, which is a severe violation of aviation law.

www.szdaily.com/content/2012-04/18/content_6663535.htm

Something has to be done to address this issue of air travel in China as the problem is reaching a crisis point.  Airports in the Pearl River Delta region are the worst of all.  This includes Shenzhen, Guangzhou, and Hong Kong.

http://www.businesstraveller.asia/asia-pacific/news/mainland-china-flight-delays-reaching-serious-levels

Until then, my advice is to always expect delays when flying domestic, build it into your schedule, and be prepared to wait long hours.  Ironically, air travel is the best way I can think of to work on your patience and build your character.

Despite the lack of infomation, airlines and airports undersand how emotional this can be to people, so they at least try their best to help in anyway they can.  This is a gesture that should be appreciated.  They do things like provide food early if the plane is sitting on the tarmac to soothe the passengers' neves.  If you happen to be stuck in an airport in Dalian, then the airport will provide cheerleaders to ease the pain.

http://www.cnngo.com/shanghai/life/china-airport-brings-cheerleaders-soothe-stranded-passengers-578937?hpt=hp_mid

That is a very creative idea.  Next I want to see is massage services at airports.  I bet they would do a booming business.

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